|June 12, 2012 - When I repainted the dash a while back, I simply covered up a crack with black tape and sprayed over it.|
This was intended to be a temporary thing, with a future plan of refinishing the complete dash. But then the 1969 parts car showed up with a plastic dash cap - and you know what? It looked pretty good. I think I saw one in place when I was at the Mitty as well. So I decided to take the easy route.
Unfortunately, when I unpacked the cover there was a big gouge out of one side. Nothing functional, but when a part is 100% aesthetic it's difficult to overlook a problem that's right in front of the passenger and very much not aesthetically pleasing. The box wasn't damaged and the gouge appeared to have been in place when the part was wrapped up at the factory.
So I called Moss Motors and got Kevin on the line. He offered to send me a new one - and after I told him it was damaged inside the plastic, he actually went into the warehouse and started unwrapping. He called back the next day and said they were all a bit rough, but he'd picked the best for me. It was shipped out that day and arrived shortly after.
Now that's excellent customer service. I've been on the other end of that phone call. Would our company have handled things as well? I don't think so.
The cover will likely go on this week. Janel thinks it's a big step up.
tags: interior, dash